Frequently Asked Questions (FAQ)

Simply browse our products, add items to your cart, and proceed to checkout. We accept secure online payments through trusted payment gateways.

We accept major debit cards, credit cards, UPI payments, net banking, wallets, and other payment methods available through our payment partners.

If your order has not been dispatched, we may be able to make changes. Please contact us as soon as possible.

Orders may be cancelled before dispatch. Once an order has been shipped, cancellation is generally not possible.

Yes. We ship to most locations across India.

Most orders are delivered within:

• Metro Cities: 2-5 business days
• Tier 2 & Tier 3 Cities: 3-7 business days
• Remote Locations: 5-10 business days

Delivery times may vary depending on courier networks and weather conditions.

Once your order is shipped, we will send a tracking number via email, SMS, or WhatsApp.

Please contact us within 24 hours of delivery.

A complete unboxing video showing the unopened package and its contents is required for damage claims.

Not necessarily.

Plants are living organisms and naturally vary in size, shape, color, and growth pattern. Product photos are intended as reference images.

Yes.

Plants may experience minor transit stress, especially during extreme weather conditions. Most plants recover after acclimatization and proper care.

Unpack them promptly, provide appropriate light and humidity, and allow a few days for acclimatization before making major changes.

We carefully pack all plants and moss for transit. If a plant arrives severely damaged, please contact us within 24 hours with photographs and an unboxing video.

A terrarium is a miniature ecosystem created inside a glass container using plants, substrate, moss, and decorative elements.

Not at all. Most terrariums require minimal maintenance and occasional watering, depending on the type of setup.

This depends on whether it is open or closed. Closed terrariums may only require watering occasionally, while open terrariums generally require more frequent attention.

No.

Direct sunlight can overheat the enclosure and damage plants. Bright, indirect light is usually ideal.

A paludarium combines both land and water environments in a single enclosure, creating a miniature ecosystem.

A vivarium is an enclosed environment designed to support plants and, in some cases, animals in a controlled habitat.

Most paludariums require lighting, filtration, water circulation, and suitable hardscape materials.

Absolutely.

Our DIY kits are designed for beginners and include materials and instructions needed to build a terrarium at home.

This varies by kit. Please check the individual product description for details.

No.

DIY kits are intended for customers who wish to create their own terrarium experience.

Most of our hardscape materials are suitable for aquariums, paludariums, and terrariums. Please review product descriptions for specific usage recommendations.

Yes.

We recommend rinsing driftwood before use. Some pieces may also benefit from soaking prior to placement in aquariums.

No.

Because these are natural products, each piece is unique in shape, texture, and appearance.

Yes.

We design custom terrariums, paludariums, vivariums, aquascapes, and planted displays for homes, offices, cafés, retail spaces, and commercial projects.

You can contact us through our website, WhatsApp, email, or social media channels with your requirements.

Installation services may be available depending on project size and location. Please contact us for details.

Due to the nature of live plants, moss, and fragile items, returns are generally not accepted unless the product arrives damaged or incorrect.

A complete unboxing video and photographs must be submitted within 24 hours of delivery.

Approved refunds are generally processed within 7-10 business days.