Last Updated: 9th June 2026
At Terrarium Labs, we take great care in packing and shipping every order. Many of our products are living plants, delicate mosses, fragile glassware, and handcrafted items that require special handling.
Processing Time
Most orders are processed within 1–3 business days.
Custom-built terrariums, paludariums, vivariums, and made-to-order products may require additional preparation time. Estimated timelines will be communicated separately.
Orders are not processed on Sundays or public holidays.
Shipping Coverage
We currently ship across most locations within India.
Certain live plants may be unavailable for shipment to specific regions due to weather conditions, transit limitations, or local restrictions.
Shipping Partners
We use reputable courier and logistics partners including Delhivery, DTDC, Blue Dart, XpressBees, India Post, and other carriers depending on destination and product type.
Tracking Your Order
Once your order has been shipped, a tracking number will be sent via email, SMS, or WhatsApp.
Customers can track their shipment directly through the courier partner’s website.
Please allow up to 24 hours for tracking information to become active.
Delivery Timelines
Estimated delivery times:
Metro Cities: 2–5 business days
Tier 2 & Tier 3 Cities: 3–7 business days
Remote Locations: 5–10 business days
Delivery timelines are estimates only and may be affected by weather conditions, transportation disruptions, festivals, strikes, natural disasters, or other circumstances beyond our control.
Live Plants & Moss
Live plants and moss are carefully packed to withstand normal transit conditions.
Minor cosmetic variations, slight leaf loss, temporary wilting, or color changes may occur during transit and do not necessarily indicate plant damage.
Most plants recover naturally after acclimatization.
Fragile Items
Glass containers, terrariums, and fragile products are packed using protective materials and multiple layers of cushioning.
While we take every precaution, damage may occasionally occur during transit.
Customers must inspect shipments immediately upon delivery.
Damaged Deliveries
In the unlikely event that a product arrives damaged, customers must notify us within 24 hours of delivery.
A clear unboxing video recorded from the moment the package is opened is mandatory for all damage claims.
Claims submitted without an unboxing video may not be eligible for replacement or refund.
Incorrect Address
Customers are responsible for providing accurate shipping information.
Terrarium Labs shall not be responsible for delays, losses, or additional shipping charges arising from incorrect addresses provided during checkout.
Shipping Charges
Shipping charges are calculated during checkout based on order value, weight, size, and destination.
Promotional free shipping offers may be available periodically.